GENERAL TERMS AND CONDITIONS
1.1 The benefits given to you in Sony's Standard Warranty are in addition to other rights and remedy you have in relation to the products to which Sony's Standard Warranty relates.
1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Sony agrees to repair or replacing the product with the same or an equivalent product, purchased from Sony or from any Sony Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product in the warranty Table above, commencing from the date of purchase.
1.3 This Product is warranted for the specified Warranty Period from the date of original purchase against defects in quality and materials under normal, non-commercial use.
1.4 Where Sony provides on-site warranty service, it is only obliged to perform work and services within the scope of the Warranty. Sony is not obliged to perform any other work or services, including but not limited to the removal of the product from any cabinet or casing in which it is housed. For the avoidance of doubt, Sony is not obliged to perform any work (e.g. installation or dismantling) on any product not at ground level, such as products placed or fixed at an elevated height.
1.5 Sony shall provide on-site service under the e-Warranty for such products as it determines in its sole discretion. Otherwise, you shall send the product to the Sony Service Centre or (where applicable to that product) a Sony Authorised Service Collection Centre.
1.6 To make a claim under the Standard Warranty you will need to:
(a) Provide or make the product available to Sony Service Centre or any Sony Authorised Service Centre or as otherwise agreed with Sony.
(b) You will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) and present it for verification upon request.
(c) Please keep your ORIGINAL PURCHASE RECEIPT and present it for verification when required.
1.7 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
1.8 If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.
1.9 The product will be at the owner's risk whilst in transit to and from the Sony Authorised Service Centre, unless transported by Sony or its Authorised representatives.
2.0 Sony will bear the expense of transport where transported by Sony or its Authorised representatives. Any other expense of claiming the warranty will be borne by you.
GENERAL EXCLUSIONS AND LIMITATIONS
3 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:
3.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the product.
3.2 If the factory-applied serial number has been altered or removed from the product.
3.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
3.4 Any cosmetic imperfections on the product’s exterior surface or finish, including but not limited to scratches, dents, cracks (including panel cracks), or damage to external components such as levers, control knobs, and other attachments.
Damage caused by the application of cleaning agents such as window cleaners, soap, scouring powders, or any products containing solvents like alcohol, benzene, ammonia, or paint thinner.
Damage resulting from the use of abrasive cleaning materials, including scrubbing pads or paper towels.
Wear and deterioration arising from regular usage over time, including, but not limited to, the development of rust, discoloration, or staining.
Cracks or damage to the product panel, regardless of cause, are expressly excluded from warranty coverage.
3.5 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.
3.6 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.
3.7 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
3.8 To replacement or repair of any (1) consumables (including batteries, projector lamps except as stated in section 2.8 and cables), or (2) lost parts or accessories.
3.9 To any wear and tear.
4.0 To the normal incidence of off-coloured or dark pixels in LCD and OLED screens as described in the User Manual for the product. Sony will only repair or replace the product if there are (a) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or (b) 2 or more bright pixels in the screen.
4.1 To the full extent permitted by law but subject always to section 1.1:
4.2 Sony will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
